ADT Remote Assistance

 
Welcome to the ADT remote assistance start page. Using this facility ADT will be able to log into your computer and help resolve problems. To start please enter the following items and click the Start button. This will download a small application to enable access.

 

Your Name
Your Company
Contact Telephone No
Quick Summary of the Issue
(Optional)
 

  ADT Support Contact Details

UAE Tel: 800 4 ADT (800 4 238)
Telephone: +971 4 2868101
Email: [email protected]

 

In order to use ADT remote assistance you may need to approve prompts as follows:
Internet Explorer

On clicking the Start you will get a box as follows. Choose the Run Button.

You may then be prompted to approve the running of the application as follows. Again choose Run.

The application should now be ready for the engineer to assist you. It will show waiting until the connection is complete

Firefox

On clicking the Start you will get a box as follows. Choose the Save File.

The application will download and show a box as follows. Choose the Open option.

On the next prompt also choose the OK option.

The application should now be ready for the engineer to assist you. It will show waiting until the connection is complete

Chrome

On clicking the Start button the application will start to download and show in the bottom left of your browser screen. When it has finished it will appear as below. Click the options down arrow and choose Open.

On the next prompt also choose the Run option.

The application should now be ready for the engineer to assist you. It will show waiting until the connection is complete

All newer computers will require you to Unblock the application for proper options.

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